There are very few things that can go wrong with a pure water system and most of the solutions are simple to figure out. The following will guide you through the most common troubleshooting issues.
The bypass hose is leaking water when the system is set to run:
- This is normal, when the bypass valve is closed (system in normal operation) there will be a continuous stream of discharge water from the RO Filter. This water is the filtered wastewater that flushes out of the RO to keep it clean, it will run as long as the system has any water flowing through it.
There is no water coming out of the system:
There are a couple of issues that could be causing this, we suggest checking them in this order:
- 1. Ensure the bypass valve is closed. If it is open the water is no going to the rest of the system.
- 2. Check the supply hoses for leaks.
- 3. Is there a visible leak in any of the filters, connections, or tubing? If there is a leak at the top of any of the filters it may be the rubber gasket, remove the filters and ensure the gasket is straight.
If none of that fixes the issue the next step is to determine which filters are causing the block:
- Remove the pre-filters (Carbon and/or Sediment), once the filters are removed screw the empty filter housing back on the system, ensuring the rubber gaskets are straight, and turn on the system to see if the water is flowing through. If it is then replace your pre-filters.
- If above did not work then remove your RO Filter next, again close up the empty filter housing and turn on again to see if the RO was stopping the water flow. If this was the issue then replace the RO filter.
- If that did not work the last step is to do the same thing with the DI Filter.
- After you have determined which filter is stopping the water flow and replaced those filters then everything should be back to normal operations.
In the unlikely event that you tried all of the steps above and it did not resolve the issue, please call us for additional trouble shooting.
The water pressure is low coming out of the system
Pure Water Systems are designed to work to a specific height (see product descriptions) at a good water pressure from the water source. If the water source/tap is low pressure or you are trying to work at a height greater than your system is designed for, then you may need a Boost Pump to add to your set up. Tucker has 2 great options for Boost Pumps in a 110V or 12V configuration.
- The first thing to do is to ensure that there is actually a problem, once the entire setup is connected the 5/16 pole tubing can carry the water pretty far under minimal pressure, so set everything up and check to see if the system is performing as expected at the height the system is designed for. Remember: the water should only be shooting out the brush 5 feet before hitting the ground, any more pressure than that is too high.
- The first thing to check is the water pressure out of the tap, if the pressure is not good it will create low pressure in your system.
- The next thing to check for is any leaks in the supply or feed hoses.
- Check for any leaks in the system or filters.
- The next step would be to check all the filters to ensure there is no blockage slowing the water down. See the Section Above “There is no water coming out of the system” for full details on this step.
In the unlikely event that you tried all of the steps above and it did not resolve the issue, please call us for additional trouble shooting.
One of the connections or tubes are leaking
If the weather is colder out such as early spring or fall/winter then there is a chance that some of the connections may have drips, this is completely normal and wont impact the performance of your system. It is the result of the brass fittings and the tubing contracting at different temperatures resulting in some small gaps. Alternatively in the summer these parts will expand in the heat and if they were too tight would split so the minor leaks on colder days are necessary.
If one of the connections are leaking more that should be expected, pop that connection out and wipe the end off with a dry rag then push it firmly back into the connection, it may have just loosened. All of the connection and pressure fit so the harder you push it in the better the connection.
When do I change my filters:
For details on Filter life see the Help Center Topic: “Filters – How long do they last?”
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